Terms of Service

Last updated: 15 November 2026.

Draft for the owner's review. This text has not yet been reviewed by a lawyer. It will be confirmed or replaced before this site is published.

Who we are

These terms are an agreement between you and Nuvos Labs, LLC ("Nuvos Labs", "we", "us"), a limited liability company registered in Delaware, USA. mi.sv is our brand on the web. Our registered office is 131 Continental Dr, Suite 305, Newark, DE 19713, USA. You can reach us at hola@mi.sv.

What these terms cover

These terms apply to this website and to the software products and services we offer under the mi.sv brand and our other brands (together, the "Services"). Some products have their own terms or an order form; where they differ from these terms, the product's own terms apply to that product. Custom development and model-training work is governed by a separate written agreement signed with each client.

Some of our apps are, for now, published in the App Store and Google Play under our founder's personal developer account while our company account is being set up. They are still products of Nuvos Labs, LLC and these terms apply to them. When you get an app from a store, that store's own terms also apply to the download.

Using the Services

You must be old enough to form a binding contract where you live, and at least 18 to buy a subscription. If you use the Services for a company, you confirm that you may bind that company to these terms.

You agree not to:

• break the law or anyone's rights while using the Services;
• try to get into accounts, data or systems you are not allowed to reach, or test our security without our written permission;
• send malware, spam or content you have no right to share;
• overload, disrupt or copy the Services, or resell them, unless we agree in writing;
• use the Services, including their AI features, to harass, deceive or harm people, or to create content that is illegal.

Accounts

You are responsible for what happens under your account and for keeping your sign-in details safe. Tell us at once if you think someone else is using your account. We may suspend an account that breaks these terms or puts other users or the Services at risk.

Subscriptions and payment

Paid products are sold as subscriptions or as described on their order page. Prices, the billing period and what is included are shown before you pay. Unless the order page says otherwise, a subscription renews at the end of each period until you cancel it, and you can cancel at any time to stop the next renewal; you keep access until the end of the period you paid for. Taxes are added where the law requires.

Who bills you. If you subscribe inside an app from the App Store or Google Play, that store charges you, and you manage, cancel and ask for refunds in your store account under the store's rules. Otherwise we bill you directly, through a payment provider such as Stripe, or by invoice under a written order.

Refunds. Payments are not refundable for partial periods, except where the law or the order page says otherwise, or where we stop a paid Service (see "Ending").

Your content and data

What you put into the Services stays yours. You give us permission to store, process and display it only as needed to run the Services for you, and as described in our Privacy Policy. We do not use one client's data to train models for anyone else.

Our property

The Services, our software, designs and brands belong to Nuvos Labs or its licensors. These terms give you the right to use the Services as offered; they do not transfer any ownership. Feedback you send us may be used to improve the Services without obligation to you.

Availability and changes

We work to keep the Services available and secure, but we do not promise they will be uninterrupted or error-free. Products marked "Pilot", "Public preview" or "In development" may change, have limited features or stop. We may update the Services and these terms; if a change materially affects you, we will tell you in advance by email or in the product.

Disclaimers

Except where the law does not allow it, the Services are provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement. AI features. Results from AI features can be wrong, incomplete or out of date; check them before relying on them. Our AI features are software tools: they do not give financial, investment, tax, legal or medical advice, and they do not replace a qualified professional. You are responsible for how you use their output.

Limitation of liability

To the extent the law allows, Nuvos Labs is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim about the Services is limited to the amount you paid us for the Service concerned in the twelve months before the claim, or US$100 if you paid nothing. Nothing in these terms limits liability that cannot be limited by law.

Ending

You can stop using the Services at any time. We may suspend or end your access if you break these terms or if we stop offering a Service; where we stop a paid Service that we billed directly, we will refund any prepaid amount for the time not used (for store purchases, the store handles refunds). Sections that by their nature should survive (such as ownership, disclaimers and limitation of liability) continue after the end.

Law and disputes

These terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law rules. Before starting any formal claim, please write to us so we can try to resolve it. Mandatory consumer protections of the country where you live still apply to you.

These terms are published in English and Spanish. If the two versions differ, the English version prevails, unless the law where you live requires otherwise.

Contact

Questions about these terms: hola@mi.sv. Nuvos Labs, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713, USA.