Privacy Policy
Last updated: 15 November 2026.
Draft for the owner's review. This text has not yet been reviewed by a lawyer. It will be confirmed or replaced before this site is published.
Who is responsible
Nuvos Labs, LLC, a limited liability company registered in Delaware, USA (registered office: 131 Continental Dr, Suite 305, Newark, DE 19713, USA), is responsible for the personal information described here. mi.sv is our brand on the web. Contact: hola@mi.sv.
What we collect
On this website: when you use the contact form we receive your name, email address, company (if you give it), the topic and your message. Our servers also record technical information such as your IP address, browser type and the pages requested, to keep the site secure and working. This site does not set cookies, does not use analytics or advertising trackers, and loads no content from third parties.
In our products: when you use one of our products we process the account details and the content you or your organization put into it. Each product may describe its own details in its own privacy notice.
For model training: when a client hires us to train a model, we process the data the client provides only under our written agreement with that client and on its instructions.
How we use it
- to answer your message and talk with you about our products and services;
- to provide, secure and improve the Services you use;
- to bill for paid Services and keep business records;
- to meet legal obligations and to protect our rights and our users.
We do not sell personal information or share it for targeted advertising, and we do not use one client's data to train models for anyone else.
Legal bases (for people in the European Economic Area and the UK): we answer messages and prepare offers at your request; we run the Services to perform our contract with you; we keep the site secure and improve it under our legitimate interests; and we keep records because the law requires it. Where we rely on consent, you can withdraw it at any time.
Who we share it with
We share personal information with providers that help us run the Services, under contracts that require them to protect it and use it only for us:
- Contabo (servers that host our websites and products);
- Cloudflare (our domain names, and forwarding of mail sent to our addresses, such as hola@mi.sv);
- Resend (sending email from our products);
- Stripe (card payments, when a product takes them; Stripe does not give us full card numbers).
Purchases made inside an app through the App Store or Google Play are handled by Apple or Google under their own privacy policies. We also share personal information with professional advisers, and with authorities when the law requires it. If our business is reorganized or sold, information may pass to the new owner under this policy.
Where it is stored
Our Services are hosted with providers whose servers may be located in the European Union, the United States or other countries. When information moves between countries, we use the safeguards the applicable law requires.
How long we keep it
Contact messages are kept for up to 24 months after our last exchange, unless they become part of a customer relationship. Technical server logs are kept only as long as needed for security and troubleshooting. Account and product data is kept while the account is active and then deleted or anonymized within a reasonable time, except where the law requires us to keep records longer (for example invoices).
Your rights
Depending on where you live (for example in the European Union, the UK, California or El Salvador), you may have the right to know what personal information we hold, to access, correct, delete or export it, to object to or restrict some uses, and to withdraw consent. Write to hola@mi.sv; we may need to confirm your identity first, and we will answer within 30 days. We will not treat you differently for using these rights. You may also complain to your local data-protection authority.
Security
We use encryption in transit, access controls, separate environments for testing and production, and review changes before they reach production. No system is perfectly secure; if a breach affects you, we will tell you as the law requires.
Children
This website and our business products are not directed to children under 16, and we do not knowingly collect their information. Products meant for younger users, if any, will say so and explain how a parent or school is involved.
Changes
We may update this policy. The date at the top shows the latest version; if a change materially affects you, we will tell you in advance.
Contact
Privacy questions and requests: hola@mi.sv. Nuvos Labs, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713, USA.